Terms & Conditions
Who We Are
Paradiso Travel Group is the controller of your personal data. To reach us, email info@paradiso.travel.
How We Collect Your Information
We may collect personal data about you in the following instances:
You give it to us:
Contact or request information from us;
Contact us via our social media profiles.
Other people give it to us:
Our client has included you as a travel guest;
Our client has indicated that you are their emergency contact;
It is publicly available.
Information We Collect About You
We may collect the following information:
When you contact us interested in a travel proposal: First and last name, email address, phone number, location, type of travel you are interested in, budget, and any other information provided in our conversation history, including details about others accompanying you.
When you have booked a travel service or are a travel guest: First and last name, preferred name, email, phone number, mobile number, date of birth, address, travel itinerary, flight and transfer information, travel insurance details, passport, special occasion information, and any additional information provided.
Sensitive information (after booking): Health or medical issues, allergies, dietary requirements/preferences, weight, travel waivers, and information about children. Providing this data is optional.
When you are indicated as an emergency contact: First name, last name, and phone number.
A Note About Children
Children (under the age of 18) are not eligible to use the platform unsupervised. If you are under 18, you may only use this platform under the supervision of a parent or guardian.
Why We Collect Your Information
We use your information for the following purposes:
Provide our services: To administer and manage our relationship with you.
Performance of a contract: Enforce our Privacy Policy. If you're a guest on a trip but want to be removed, contact info@paradiso.travel.
Analysis and improvements: Justified by our legitimate interest in improving services.
News and information: Based on legitimate interest (you can opt out anytime via info@paradiso.travel) or consent if you subscribe to our newsletter.
Emergency contact: To ensure your safety during travel, based on contractual and legal obligations.
Government compliance: To meet legal obligations.
Who We Share Your Information With
We may disclose personal data to third parties, such as:
Within Paradiso Travel Group: Other entities within our organization.
Service providers: Airlines, hotels, hosting services, and data analysis partners.
Credit/debt services: Reference providers or debt collection companies.
Professional advisors: Lawyers, accountants, consultants, auditors, and insurers.
Acquirers or investors: During business reorganization, mergers, or sales.
Government authorities: To comply with legal or regulatory obligations.
Note: Some providers may be located abroad. Paradiso Travel Group ensures adequate data protection measures for all transfers.
Transfer of Your Information
In line with the EU’s GDPR, we ensure similar data protection standards when transferring personal data outside the EEA. This includes specific controls approved by the European Commission to maintain protection levels.
How We Protect Your Information
To safeguard your personal data, we implement:
Physical, technical, and organizational measures to reduce the risk of unauthorized access, misuse, or alteration.
Privacy and security guidelines for all employees and business partners.
How Long We Retain Your Information
We determine retention periods based on processing purposes and GDPR rules. Data no longer needed is removed. Marketing-related data is retained until you opt out. For more details, contact info@paradiso.travel.
Your Rights
You have the right to:
Access, update, delete, or request a copy of your data.
Transfer your data to a third party.
Restrict or object to processing based on legitimate interests.
Requests will be processed within 30 days. We may charge a reasonable fee for repetitive or excessive requests or refuse them in such cases.
If you suspect a violation of your rights, you can file a complaint with a supervisory authority.
Updates to Our Privacy Policy
We reserve the right to update this Privacy Policy at any time. If it is part of an agreement, we will notify you via email or other appropriate means.
